Practice Management

Miss Alison Kitching (ILM)

I joined Concord Medical Practice at the beginning of April 2019. My career started in banking and continued for over 22 years, before moving on to the Insurance industry. I  had a change of career a few years ago to work for the NHS in various Practice Management roles across the North east.

I have a passion for working in General Practice, my aim is for patients to receive the treatment they deserve in a timely and effective way. Here at Concord Medical Practice we strive on delivering excellent service to our patients and continue to work on how we can improve elements of General Practice. I am interested in hearing your thoughts, views and ideas so please do not hesitate to contact me.




Linda is the prescriptions clerk at the practice although all of the reception team are able to issue repeat prescriptions.

Linda's role is to deal with more complex prescription queries and requests from patients and chemists, working mainly with Sarah.

Linda works part time at the practice.


Kayleigh is Reception Supervisor at the practice and supports the practice manager with attending IT meetings and seminars and also ensures patients are recalled for their required reviews. Kayleigh leads the reception team and the day to day running of reception.

Kayleigh works full time at the practice.


Helen works part-time as a medical receptionist and also looks after the carers' register.

If you care for anyone who could not manage without your support, please let any practice member know so Helen can update the records accordingly and offer you the appropriate level of support available to you.

Helen is also the veteran lead for the practice.


Sarah works full time at the practice as a medical receptionist.




Pam is the designated secretary for the practice Monday- Wednesday, Rachael is the secretary on Thursday's and Fridays.


Rachael is secretary for the practice on Thursdays and Fridays. Monday- Wednesday Rachael works in reception part time.

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