Victoria Road Health CentreThe Health CentreVictoria RoadConcord, WashingtonTyne & Wear, NE37 2PUTel: 0191 417 3557
Please phone or call into the surgery during opening hours to make an appointment. All consultations are by appointment only. If you feel you need to be seen on the same day please ring as close to 08:30 as you can as we do release some appointments on a morning.
Alternatively you can book appointments online through our EMIS Online Access.
We also now offer telephone consultations with our doctors if you think it is appropriate to discuss your problem over the phone.
We now have a nurse practitioner who can see minor illness cases. Her appointments are Monday afternoon, Tuesday morning and Friday mornings these appointments are only bookable on the day.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to offer the appointment to someone else.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
Please note, bad weather or lack of transport is not a reason to request a home visit.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
We now offer an Extended Access Service, this service is held at the Galleries Health Centre between 6:00pm-8:00pm.
If you are unable to get an appointment with your own gp the same day we can offer you the Extended Access Service where you will be given an appointment with a gp for that same evening.
Extended Access Service is for minor aliments and not long term problems.
There is a service offered for patient's who need transport to and from hospital appointments or hospital addmissions.
We can provide you with a telephone number you can call and they will take some details from yourself about your appointment so please have the details to hand when you ring.
We ask that you can let them know as soon as possible.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
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